Support

Tech-X offers numerous ways to receive technical support and general help for its products and technologies. They are in one of two service categories:

Basic Support Service (no charge)

Basic Support Service is available for all product and technology users at no cost. The key features of Basic Support Service are:

Documentation in PDF format
Web access to information in available FAQs
Web access to available mailing lists (see below for complete list and links)
Opportunity to submit issues to our support department. Resolution will be at Tech-X Corporation's discretion

Per-Incident Support Service (associated cost)

Per-Incident Support Service is provided to solve a single, specific support incident for selected commercially offered products. This is the level of support that is provided on a fee-per-incident basis. The key features of Per-Incident Support Service are:

Support for resolution of a single, specific incident
E-mail and phone access to technical support resources at support@txcorp.com or 720-974-1846
Initial response to support requests within 2 business days
Resolution response time goal of 5 business days
Per-incident fee of $99.00 USD

Support Services Offered by Product/Technology

Product/Technology	Basic Support Service	Per-Incident Support Service
VORPAL	Available	Available
OOPIC Pro	Available	Available
OptSolve++	Available	Available
All Technologies	Available	Not available

Support for TaskDL, mpiDL, and FastDL is provided as part of an annual support contract.

Mailing Lists

In addition to generating discussions with real-world users our mailings lists are actively maintained and monitored by internal Tech-X Corporation resources.

We appreciate correspondence from all interested parties. Please use the links below to subscribe to each product or technology mailing list and to see the list archive.

Following are the available mailing lists:

Modeling Application Portal (MAP) - OOPIC Web

Support Questions

For questions regarding Tech-X Corporation support, please contact
support@txcorp.com.