OptSolve++ Support

The following support services are available to users on the latest release of OptSolve++:

Basic Support Service (no charge)
Basic Support Service is available to licensed OptSolve++ users at no cost. This is the level of support that is provided as part of the OptSolve++ license.

The key features of Basic Support Services are:

• Documentation in PDF format
• Web access to information in FAQ
• Web access to the OptSolve++ mailing list at http://fusion.txcorp.com/mailman/listinfo/optsolve-users/
• Opportunity to submit issues to our support department. Resolution will be at Tech-X Corporation's discretion

Per-Incident Support Service (associated cost)
Per-Incident Support Service is provided to solve a single, specific support incident. This is the level of support that is provided on a fee-per-incident basis to OptSolve++ license holders. The key features of Per-Incident Support Services are:

• Support for resolution of a single, specific incident
• E-mail and phone access to technical support resources at support@txcorp.com or 720-974-1846
• Initial response to support requests within 2 business days
• Resolution response time goal of 5 business days
• Per-incident fee of $99.00 USD

OptSolve++ Maintenance and Support Policies
Please refer to the Maintenance and Support Policies document for complete details regarding OptSolve++ support services.