VORPAL Support

The following support services are available to users on the latest release of VORPAL:

Basic Support Service (no charge)
Basic Support Service is available to licensed VORPAL users at no cost. This is the level of support that is provided as part of the VORPAL license.

The key features of Basic Support Services are:

• Documentation in PDF format
• Web access to information in the FAQ
• Web access to the VORPAL mailing list at http://ice.txcorp.com/mailman/listinfo/vorpal-users
• Opportunity to submit issues to our support department. Resolution will be at Tech-X Corporation's discretion

Per-Incident Support Service (associated cost)
Per-Incident Support Service is provided to solve a single, specific support incident. This is the level of support that is provided on a fee-per-incident basis to VORPAL license holders. The key features of Per-Incident Support Services are:

• Support for resolution of a single, specific incident
• E-mail and phone access to technical support resources at support@txcorp.com or 720-974-1846
• Initial response to support requests within 2 business days
• Resolution response time goal of 5 business days
• Per-incident fee of $99.00 USD

VORPAL Maintenance and Support Policies
Please refer to the Maintenance and Support Policies document for complete details regarding VORPAL support services.

Frequently Asked Support Questions
Please refer to the support FAQ for frequently asked support related questions and answers.