PSim Support Policy

The PSim purchaser will receive the number of hours of support specified in his PSim license agreement. After the initial hours of support have been used, additional PSim product support is available at Tech-X consulting rates.

General PSim 1.0 Product Support

Bug fixes will be provided for a particular release of PSim 1.x running on the Windows and OS X operating systems that have not reached end of life at the time of release, plus any new operating systems that come into existence up until the time of the second following major release of PSim 1.x. Bug fixes will be provided for PSim 1.x running on supported Linux operating systems released within the five years prior to the PSim 1.x release and for those Linux operating systems released prior to the release of the second following major release of PSim 1.x.

PSim 1.0 Release Supported Platforms

  • Windows XP, 32 bit
  • Windows 7, 32 bit and 64 bit
  • OS X: Snow Leopard, Lion, Mountain Lion
  • Linux: 64 bit only, Debian, FC, Mint, RHEL, SUSE*


*
Support for PSim 1.x packages on these platforms includes support for the PSim simulation application computational code released after Jan 17, 2013, exclusive of the PSimComposer Graphical User Interface.

     
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